QUALITY ASSURANCE

By choosing Care at Home (Wearside) Limited you are opting for a fully regulated home care provider that will manage your care and support from start to finish. Our fully managed service is only possible because we are registered, licensed and regulated by the Care Quality Commission and Local Authority.

With regulation comes quality assurance and therefore peace of mind. Strict regulatory standards and regular independent checks offer extra reassurance not just about the care that we provide but also about the staff that we recruit and the quality and compliance measures we have internally. By conducting rigorous pre employment checks and robust interview we can be sure to only employ people that we would personally appoint to care for our own family members.

We embed quality in the day to day running of our service and our staff team are trained to a high standard and are expected t work in a person centred way in line with the regulations set out in the Health and Social Care Act 2008.

Over the past thirty years we have built our care service on the strength of local reputation. We recognise that from your perspective it is the quality of care given by the care support worker that matters most. That is  why  staff training and development is high on our agenda and we have a fantastic training programme in place with our sister company Wearside Care Training.  

Safe 

Caring 

Effective 

Responsive 

Well Led

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Inspection activity started on 27 August 2019 and ended on 2 September 2019. We spoke with people who used the service and their family members on 27 August 2019. We visited the office location on 30 August 2019. We spoke with staff on 2 September 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We also contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 12 people who used the service and six family members about their experience of the care provided. We spoke with the registered manager and three care staff. We reviewed a range of records. This included three people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

© 2019 Care at Home (Wearside) Limited is a registered company in England

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