Compliments,Concerns and Complaints
What would you like to tell us about ?

Your Feedback is Important to us!

We are continually looking for ways to gather customer feedback. We encourage customers and staff to speak to us face to face. Operating an 'open door' approach across all of our services, alongside regular quality questionnaires and telephone reviews and listening to our people is a key to identifying what we are doing well and what we can do better. 

We encourage our staff and customers to work with us to further improve our services. We review your feedback as part of our quality assurance process, and most importantly we act on it!

 

Compliments

We need you to tell us what we do well! 

We cascade compliments to the relevant staff team(s) and recognition is given formally to the individual. It is always good to lift morale and show appreciation to our team.

 

Concerns

We need you to tell us where we can improve!

If you identify an area for improvement, please let us know. We will always endeavour to implement measures to improve our service.

Complaints

We need you tell us when we do something wrong!

With the best will in the world, sometimes things go wrong, and we need you to tell us when they do so we can fix it. We will listen to you and carry out appropriate and timely investigations to identify the source of the problem and rectify it as soon as possible. 

Please click here to download our Complaints procedure where you can find further information on how we deal with complaints about our service.

© 2019 Care at Home (Wearside) Limited is a registered company in England

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