About Care at Home
Established by former RGN and Ward Sister Margaret Mandal, we have been providing quality complex care and Domiciliary Care to the people of the North East since 1989.
Having grown up on a small farm in Ireland, Margaret travelled to England to pursue her dream of nursing. It was during her time as a Ward Sister that Margaret began to consider the needs of patients who were due to be discharged from hospital, knowing they would be unsupported at home and recognising the need of a reliable after hospital support service to provide non clinical nursing care and companionship.
Care at Home was one of the first of its kind to open in England, known locally as "Maggies Daffodils", due to wearing bright yellow tunic dresses and white belt. Care at Home quickly gained recognition from the national health service for its contribution to care and rehabilitation of people with complex care needs who needed extra support at home
Whilst our uniform has now changed, we continue to maintain our original focus of encouraging independence and ensuring the well being of the people who use our service. Supporting families and informal carers and delivering high quality nurse led training to our staff teams.
By choosing Care at Home you are opting for a fully regulated home care provider that will manage your care and support from start to finish. Our fully managed service is only possible because we are registered, licensed and regulated by the Care Quality Commission and Local Authority.
With regulation comes quality assurance and therefore peace of mind. Strict regulatory standards and regular independent checks offer extra reassurance not just about the care that we provide but also about the staff that we recruit and the quality and compliance measures we have internally. By conducting rigorous pre employment checks and robust interview we can be sure to only employ people that we would personally appoint to care for our own family members.
We embed quality in the day to day running of our service and our staff team are trained to a high standard and are expected t work in a person centred way in line with the regulations set out in the Health and Social Care Act 2008.
Over the past thirty years we have built our care service on the strength of local reputation. We recognise that from your perspective it is the quality of care given by the care support worker that matters most. That is why staff training and development is high on our agenda and we have a fantastic prepare to care training programme.