ABOUT US
Established by former RGN and Ward Sister Margaret Mandal, we have been providing quality complex care and Domiciliary Care to the people of Wearside since 1989.
Having grown up on a small farm in Ireland, Margaret travelled to England to pursue her dream of nursing. It was during her time as a Ward Sister that Margaret began to consider the needs of patients who were due to be discharged from hospital, knowing they would be unsupported at home and recognising the need of a reliable after hospital support service to provide non clinical nursing care and companionship.
Care at Home was one of the first of its kind to open in England, known locally as "Maggies Daffodils", due to wearing bright yellow tunic dresses and white belt. Care at Home quickly gained recognition from the national health service for its contribution to care and rehabilitation of people with complex care needs who needed extra support at home.
Whilst our uniform has now changed, we continue to maintain our original focus of encouraging independence and ensuring the well being of the people who use our service. Supporting families and informal carers and delivering high quality nurse led training to our staff teams.
OUR SERVICES
"Our services are bespoke, person centred and can provide you with as much or as little support required"
Personal Care
Personal care is available for any daily tasks you feel you need extra support to carry out such as assistance with intimate care, showering, bathing, continence care, oral hygiene, foot care, skin integrity and application of creams
Complex Care
Providing short and long term complex care, our staff are proficient in specialist care techniques including enteral/PEG feeding, stoma, gastronomy, bowel management, oxygen therapy, ventilator and tracheotomy care
Extra Care
Supporting you to retain your independence whilst assisting you with daily tasks, Carers are provided on site within the extra care scheme, 24 hour emergency help is available with social activities arranged bioth inside the scheme and in the local community.
Nutritional Support
We can provide you with support to prepare balanced meals that contain healthy nutritional value. We can also support with shopping, cooking and feeding. Including support with thick and easy, and fortisip supplements. Our staff team are able to link in and follow dietician and SALT recommendations and are trained to assist with an array of dietary requirements.
Medication Administration
Assistance with ordering, collecting, storing and administrating medications. This includes Monitoring stock levels and liaising with the GP and pharmacist on your behalf.
Domestic Support
Our Care Support workers can help with domestic tasks such as dusting, vacuuming and general cleaning around your home. The also can support with washing, ironing, changing of linen, gardening, dog walking and window cleaning
Help with Appointments
Support with booking and/or attending appointments including, appointment reminders and preparation of documentation such as meal plans, input and outtake charts, glucose and baseline observations.
Companionship
We can provide companions to engage in shared social activities and support you to access local places of interest such as community events and visiting your friends and family. We can also provide companions to visit you at home and support you to undertake hobbies and interests.
Quality Assurance
WHAT OUR CUSTOMERS SAY
"Your carers are FANTASTIC, i cannot thank them enough! They cared for dad and supported me as a carer, with dignity, kindness and a sensitive but appropriate humour. Their professional rapport with dad was wonderful"
"My Care worker is marvellous and does a marvellous job!"
"I cannot praise my mums carer enough, she is more than a carer she is amazing. My mum feels safe, not only does her carer look after my mum, she also cared for my dad and and was a rock!"
CONTACT US
Main Office
Care at Home (Wearside) Limited
Unit 4-5,
The Old Orphanage
Moor Terrace
Sunderland
SR1 2JH
Seafarers Way:0191 8148750
Seafarers Way
Care at Home (Wearside) Limited
Moor Terrace,
Hendon, Sunderland,
Tyne and Wear,
SR1 2JY
Internal Contacts
General enquires - Adminteam@careathomewearside.co.uk
Finance & Payroll - Finance@careathomewearside.co.uk
Job Vacancies - Recruitment@careathomewearside.co.uk
Homecare Contacts
Care Manager-
Changes to care provision -
Amendments to care plan -
Seafarers Way Contacts
Care Manager-
Changes to care provision - SFW@careathomewearside.co.uk
Amendments to Care Plan - SFW@careathomewearside.co.uk
Management Team Contacts
Domiciliary Care Manager-
0191 5100403
SeafarersWay Care Manager-
0191 8148750
Registered Managing Director-
0191 5118836
To report a compliment, concern or complaint in confidence email - Concerns@careathomewearside.co.uk
Alternatively
We would be pleased to meet with you in person at any of our locations, however please be sure to call us ahead of your visit to ensure there is someone available for you to speak to.